We implicitly trust those caring for our pets when they get sick. They are holding something quite precious in their hands. But what happens when that trust is betrayed?
What happens when the alleged negligence comes at the hands of a veterinary professional? Someone you think has the best intentions for the care of your sick or injured pet?
These are the questions that Renate faces daily since the death of her cat Sonny just a few weeks ago at a clinic in Mount Pearl, Newfoundland. Here is part of the letter she sent to the clinic a week later.
At approximately 8pm on April 27, 2011, I made an emergency call to your hospital – regarding Sonny.
We told the veterinarian that we noticed that Sonny was hunched up when he came out of his litter box and vomited once. We were told to bring him in to your clinic.
Upon our arrival we gave [the vet] the history on our cat. Sonny showed no other signs of discomfort. He had eaten and was drinking that day and was still quite playful. (Having owned a male neutered cat in the past, I knew full well what signs to look for in a cat that had a urinary blockage.) Sonny was on the highest quality food for urinary tract and hair ball. The doctor obtained a urinalysis and [saw] crystals and at that time he advised us that an x-ray was necessary.
When the x-ray was completed, he showed us the image and said there were small stones but no blockage and that was good. He said Sonny would have to go on special food and possibly antibiotics. He debated on giving Sonny an injection and [bringing] him back the following day but he then decided to keep him overnight and flush his bladder. Feeling quite confident in what he had said, we put our beautiful cat in his hands.
At 11 pm that night, I received a call that he had lost Sonny.
I could not comprehend what had happened. The following day I went to get Sonny and asked to speak to the vet about what happened. The events that took place next will live in my mind forever. One girl brought Sonny in to us, while another followed with a debit machine asking us how we were going to pay for this? Holding my baby in my arms with my heart broken, I could not believe the lack of compassion!
I asked to speak to the vet who flushed Sonny’s bladder. When he came in he told us this: He flushed Sonny’s bladder and all went well with that and the anesthetic. He told me that Sonny was waking up from the anesthesia and when he went to check on him – Sonny had “PUKED” and he was blue by the time he realized it. He then went on to say that he worked on him for ½ hour but lost him anyway.
Sonny was left unattended as he was coming out from the anesthesia. Perhaps because of the food in his stomach, which the vet was aware of, Sonny vomited. Because he was laying down flat and likely barely conscious, he had no way to clear his mouth. With no one there to notice and no one to help him, Sonny asphyxiated on his own vomit. He suffocated to death.
To this was the added insult of the way the staff at the clinic seemed more concerned about payment. While Renate is sitting there holding her lifeless baby and trying to get her head around this whole event, she is being insensitively asked how she wants to pay for the “care” Sonny received.
In her search for answers about the work done for Sonny, Renate received this response from a vet professional:
If Sonny did not have a urethral obstruction, that is, if he was not blocked and could still urinate on his own, then there was no reason to rush the aesthetic procedure. This is especially true since your vet knew that Sonny had not been fasted, thereby increasing the risks of vomiting and aspiration of the vomitus into the lungs…
… If Sonny’s life was not in immediate danger, then there is no reason at all why he should have been anesthetized that night. Your vet should have fasted him for 12 hours and performed the procedure the following day. In addition, if Sonny did not have a urethral obstruction and did not have bladder stones, anesthesia and flushing of the bladder is not even necessarily required.
… It is far below the standard of care to allow an animal to wake up from anesthesia without someone there to monitor him. I feel this is another area in which your vet failed Sonny.
Just this week, Renate was finally contacted by the clinic’s owner.
She said that she was deeply sorry about what had happened to Sonny and offered us a full reimbursement.
Yes, I guess that is a start. But the hard part is Sonny’s loss, especially when it shouldn’t have happened.
The big questions that still loom are those already mentioned:
Debbie, the clinic owner, has offered full reimbursement of Renate’s expenses and I think that short of performing some kind of miracle that would bring Sonny back, this is the least they can do when an unnecessary procedure is performed on an animal. Especially when that procedure results in this baby losing his life.
The vet that performed the procedure is on vacation. I certainly hope Debbie will take appropriate action with this vet to assure the public that this kind of veterinary care is never repeated; that unnecessary procedures are neither recommended nor performed because the pet’s owner ultimately pays the price.
Sonny should still be running around the house playing with his best pals — a rabbit named “Thumpy” and a budgie named “Fenster.”
So where do we go from here? We’ll talk about that in another post.This post is about Sonny.
For now, Renate has created a wonderful video honoring Sonny. I encourage everyone to watch it (grab your tissues) and leave her a message on the Daisy Foundation Facebook page. I’m sure she would appreciate the hugs.